Thank you for being a member! We're thrilled to have you as part of our Museum family. We hope the information below answers any questions you may have regarding your membership but if not, please feel free to call us at (503) 471-9916 or email us at firstname.lastname@example.org.
Membership & Sales System Frequently Asked Questions
How do I check in at the Museum?
There are now three ways to check in at the Museum, so you can pick what works for you!
- ID + phone number on membership
*Please allow 48 hours for processing.
- Membership Card
- Please speak with a the box office at your next visit to receive a membership card.
- Smartphone check-in (instructions)
What is my username and password?
We've updated our online member and booking platform. If you've never been a member with us, please use our New Registration link below. Please use your email as your username and create a password. If you're a renewing or current member and this is your first time using the new system, please use the 'lost user name/password' function, enter the primary account holder's email address, and click 'submit' to have a new password sent to your email. If you don't know what email is associated with your account or you have additional questions, please contact our Memberships Team at email@example.com or (503) 471-9916.
What email address is associated with my account?
If you don't know what email is associated with your account or you have additional questions, please contact our Memberships Team at firstname.lastname@example.org or (503) 471-9916.
How do I renew my membership(s)?
To renew your existing or expired Membership, click on the 'Renew' button from the Membership page, confirm the primary account holder information, including the email address of record, and select the Membership package you would like. A confirmation email will be sent to the primary account holder once the process has been completed. Please note that you must be the primary account holder in order to renew a Membership
How do I tell if my membership is has expired?
From the Membership page, select Manage Profile and the choose “view all memberships”. If your membership is no longer active you will receive the following information: "Currently there are no active memberships found for [entered name]. To renew please click the hyperlink below and you will be directed to the previous memberships on file."
How do I join/purchase a membership?
From the Membership page click on the 'Join' button and create your account. Our Ecommerce department will send a confirmation email once the process has been completed.
How do I check my purchases and account?
Click on the 'Manage Profile' button within the Membership area and you will find several options listed for your specific user account. Not seeing what you need? Please contact us at email@example.com or call 503.471.9920
I downloaded the app but it says 'unverified.' How do I log in?
To activate your Smartphone check-in system, please download the app and present it to a Box Officer at your next visit. Smartphone check-in instructions here.
I have been a member for some time and I don't have a card. When will you be mailing them?
We are not planning to mail out membership cards at this time. Instead, please let a Box Officer know that you don't yet have a card when you check in at the Museum and they will get you one.
Why do I still need to present my ID if I have a membership card or smartphone check-in?
Safety is our top priority and we need to ensure that the card or phone-holder is the named member.