FREQUENTLY ASKED QUESTIONS

What are the Museum’s policies, terms, and conditions?
How much does parking cost?
How do you get to the Museum?
May we celebrate our child’s birthday at the Museum?
Where can we buy museum merchandise?
Are strollers allowed in the Museum?
Where can we enjoy a snack or lunch?
Do you have a coat check or a place to put my personal items?
Do you have a private area for nursing?
I am an adult and I would like to visit the museum myself. May I?
May I bring my pet to the Pet Hospital?
How do I make a donation request for my organization?

Upcoming changes to parking in Washington Park.

 

How much does parking cost?

$1.60/hour; $4.00 All Day (October-March); $6.40 All Day (April-September). Parking can be paid at any pay station throughout Washington Park. There are also pay stations in front of each venue that take payment.

How do you I get to the Museum?

We’re located off Highway 26 in Washington Park. Located across from Oregon Zoo. Check out our Map and Directions page for more info.

May we celebrate our child’s birthday at the Museum?

We love to have children visit the Museum on their birthday! For the comfort of all our visitors, the Museum cannot accommodate unscheduled parties in the lobby. Please check out our Birthday page to book your celebration.

Where can we buy Museum merchandise?

Our motto? If it’s on the floor, it’s in the store! Museum-to-Go kits, puppets, plush toys, dozens of items by Melissa & Doug, art supplies, and more are available. Check out online merchandise here>>

Are strollers allowed in the Museum?

We reserve the right to request that any stroller not be allowed on the Museum floor. Exceptions will be considered by Museum personnel.

Where can we enjoy a snack or lunch?

Take a break from exploring and stop by The Counter @ the Museum. Our café is located in the Museum lobby, near the front desk. We serve a wide range of tasty, healthy food choices sure to please. Food/drinks are allowed in the lobby and Dig Pit eating areas only. Lidded beverages are allowed on the Museum floor.

Do you have a coat check or a place to put my personal items?

We do not have a coat check, however free lockers are available for easy access to belongings.

Do you have a private area for nursing?

Please inquire at the front desk about our private nursing area.

I am an adult and I would like to visit the Museum myself. May I?

Please note that Portland Children’s Museum exhibits and programs are designed for children aged 0-12, with the following admission policy:

  • Adults (age 16+) must be accompanied by a child (age 0-12); siblings of that child age 13-15 are welcome.
  • Parents under age 16 are welcome with their own children.
  • Adults experiencing disabilities and their adult caregivers (1:1) are welcome on Monday, Tuesday, and Wednesday between 3-5 p.m.
  • No group visits are scheduled on Mondays.
  • Adults unaccompanied by children are welcome to visit with advance arrangements. Please call 503.471.9911.
  • The Museum reserves the right to refuse admission.

 

May I bring my pet to the Pet Hospital?

Service animals are permitted in the Museum. No other pets allowed.

How do I make a donation request for my organization?

Portland Children’s Museum is happy to consider donation requests for charitable auctions, special give-aways and similar events. Please print, complete, and mail request form with a self-addressed stamped envelope. Click here to download Donation Request Form. Please follow all directions so that we may fulfill your request.

Upcoming changes to parking in Washington Park

Beginning on January 10, 2014, all visitors to Washington Park, where the Museum is located, will have to pay for parking. This is because Portland Parks & Recreation, which owns the lots, will be installing metered parking.

Why do members have to start paying for parking?

Portland Parks & Recreation, which owns and manages all public lots within Washington Park, will be installing and activating pay stations similar to what you find downtown throughout all the lots located on the south side of the park. These are the lots that serve the zoo, Portland Children’s Museum and World Forestry Center, as well as Hoyt Arboretum and the park generally.

Revenues collected from the pay stations will be reinvested in Washington Park with primary focus on improvements to access, transit and parking.

When does paid parking start?

Pay stations are now active. Paid parking is enforced every day between the hours of 9:30 a.m. – 9:30 p.m., year round.

Where can I find more information?

Up-to-date information can be found at washingtonparkpdx.org/parking and portlandoregon.gov/parks/article/416949. The Museum and other attractions will also update members and visitors as new information becomes available.

 

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For more information or to answer any other questions, please call us at 503-223-6500.

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