FREQUENTLY ASKED QUESTIONS

What are the Museum’s policies, terms, and conditions?
How much does parking cost?
How do you get to the Museum?
May we celebrate our child’s birthday at the Museum?
Where can we buy museum merchandise?
Are strollers allowed in the Museum?
Where can we enjoy a snack or lunch?
Do you have a coat check or a place to put my personal items?
Do you have a private area for nursing?
I am an adult and I would like to visit the museum myself. May I?
May I bring my pet to the Pet Hospital?
How do I make a donation request for my organization?

Upcoming changes to parking in Washington Park.

 

How much does parking cost?

$1.60/hour; $4.00 All Day (October-March); $6.40 All Day (April-September). Parking can be paid at any pay station throughout Washington Park. There are also pay stations in front of each venue that take payment.

How do you I get to the Museum?

We’re located off Highway 26 in Washington Park. Located across from Oregon Zoo. Check out our Map and Directions page for more info.

May we celebrate our child’s birthday at the Museum?

We love to have children visit the Museum on their birthday! For the comfort of all our visitors, the Museum cannot accommodate unscheduled parties in the lobby. Please check out our Birthday page to book your celebration.

Where can we buy Museum merchandise?

Our motto? If it’s on the floor, it’s in the store! Museum-to-Go kits, puppets, plush toys, dozens of items by Melissa & Doug, art supplies, and more are available. Check out online merchandise here>>

Are strollers allowed in the Museum?

We reserve the right to request that any stroller not be allowed on the Museum floor. Exceptions will be considered by Museum personnel.

Where can we enjoy a snack or lunch?

Take a break from exploring and stop by The Counter @ the Museum. Our café is located in the Museum lobby, near the front desk. We serve a wide range of tasty, healthy food choices sure to please. Food/drinks are allowed in the lobby and Dig Pit eating areas only. Lidded beverages are allowed on the Museum floor.

Do you have a coat check or a place to put my personal items?

We do not have a coat check, however free lockers are available for easy access to belongings.

Do you have a private area for nursing?

Please inquire at the front desk about our private nursing area.

I am an adult and I would like to visit the Museum myself. May I?

The Museum defines an ‘accompanied adult’ as a caregiver who accompanies a child to the Museum. For the safety and security of our visitors, the Museum only allows visits by unaccompanied adults on pre-arranged terms. An unaccompanied adult is defined as any caregiver or adult not accompanying a child in the Museum’s age demographic of birth through 12 years old. Business meetings, special events, and attraction/school tours must be scheduled in advance with appropriate Museum staff. For security reasons, restroom facilities are for visitor use exclusively. In addition to advance scheduling, approved unaccompanied adult visitors are required to exchange their government issued photo identification for a Museum guest badge to be worn at all times while on the premises, and agree to comply with all Museum rules and regulations. Museum staff may refuse entrance to any visitor they deem to be an unaccompanied adult.

May I bring my pet to the Pet Hospital?

Service animals are permitted in the Museum. No other pets allowed.

How do I make a donation request for my organization?

Portland Children’s Museum is happy to consider donation requests for charitable auctions, special give-aways and similar events. Priority is given to those organizations serving children and families, our community partners and corporate sponsors. Please send your request, on your organization’s letterhead, to:

Donation Request
4015 SW Canyon Road
Portland, OR 97221

Upcoming changes to parking in Washington Park

Beginning on January 10, 2014, all visitors to Washington Park, where the Museum is located, will have to pay for parking. This is because Portland Parks & Recreation, which owns the lots, will be installing metered parking.

Why do members have to start paying for parking?

Portland Parks & Recreation, which owns and manages all public lots within Washington Park, will be installing and activating pay stations similar to what you find downtown throughout all the lots located on the south side of the park. These are the lots that serve the zoo, Portland Children’s Museum and World Forestry Center, as well as Hoyt Arboretum and the park generally.

Revenues collected from the pay stations will be reinvested in Washington Park with primary focus on improvements to access, transit and parking.

When does paid parking start?

Pay stations are now active. Paid parking is enforced every day between the hours of 9:30 a.m. – 9:30 p.m., year round.

Where can I find more information?

Up-to-date information can be found at washingtonparkpdx.org/parking and portlandoregon.gov/parks/article/416949. The Museum and other attractions will also update members and visitors as new information becomes available.

 

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For more information or to answer any other questions, please call us at 503-223-6500.

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